At Heart Centered Nannies, transparency is a cornerstone of how we serve families. We believe you deserve clear, honest information before making any decisions about your childcare journey.

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Our policies are designed not only to protect our agency, but to ensure clarity, mutual understanding, and confidence for the families we support.

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For further understanding of: 

• Registration fee structure and payment terms

• When placement fees are considered earned

• Our replacement guarantee policy

• Hiring protections and timeline guidelines

• Client acknowledgment and agreement terms

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We encourage you to review our Fee Protection & Refund Policy.